Legal document

Terms of service — SaaS platform

Version 1.1 · Effective 16 August 2026 · English translation of the Polish Regulamin

In the event of any discrepancy between this translation and the Polish original published at sellerhelp.pl/regulamin, the Polish text prevails.

§1. General provisions and definitions

1. The SellerHelp service, operating at https://sellerhelp.pl (the “Service” or “SaaS Platform”), is provided by SPEEDPARCEL sp. z o.o., with its registered office at ul. Firlejowska 2A/16, 20-306 Lublin, Poland, entered in the Register of Entrepreneurs of the Polish National Court Register under KRS 0001123740, NIP 9462744372, REGON 529476032 (the “Operator”).
2. Definitions used in these terms:
   • SaaS Service — the electronic service by which the Operator makes the SellerHelp software available to the User over the internet for business purposes.
   • User — an entrepreneur within the meaning of Article 43¹ of the Polish Civil Code, using the Service exclusively for purposes directly connected with their business or professional activity.
   • Subscription — the billing model under which the User obtains access to paid modules in exchange for recurring (monthly or annual) fees.
   • Billing Period — the period for which access to the SaaS Service has been purchased, as standard one month or one year.
   • User Data — all data, information, files and logs entered by the User into the SaaS Platform or retrieved automatically from external platforms such as marketplaces and ERP systems.
3. The Service is intended exclusively for businesses (B2B). It may not be used by consumers or by natural persons entering into a contract for non-professional purposes.
4. Use of the Service constitutes acceptance of these terms and the conclusion of a contract for the provision of SaaS services.

§2. Technical requirements

1. Using the SaaS Service requires a stable internet connection and a current web browser (Chrome, Firefox, Safari or Edge, updated to one of the two most recent stable versions) with cookies and JavaScript enabled.
2. The User is fully responsible for configuring their own external systems — including API tokens for Allegro, Amazon, ERP systems and supplier catalogues — with which the SaaS Platform integrates.
3. Faults on the side of external system providers, such as an outage of a marketplace API, may affect the operation of the SaaS Service. This does not constitute improper performance by the Operator.

§3. Registration, account and trial period

1. An account must be registered before the SaaS Service can be used.
2. The Operator may offer new Users a free trial period of 14 days. Once the trial ends, access to paid features is suspended unless the User purchases a Subscription.
3. The User undertakes to provide accurate company details. Sharing an account with persons outside the User’s organisation is prohibited.
4. The User is responsible for the confidentiality of their login credentials, passwords and API keys.

§4. Scope of the platform

1. Within the SaaS Platform the Operator provides e-commerce automation modules, in particular: system integrations providing two-way data flow between e-commerce channels and ERP systems; analytical modules aggregating data and reporting profitability; AI modules supporting process optimisation; and marketplace and supplier modules automating stock, prices and listings.
2. The SaaS Service is delivered on a rolling-release basis. The Operator may modify functions, deploy updates, fix defects and optimise the interface without the User’s consent, provided this does not restrict the core functions of the service ordered.

§5. Fees, subscriptions and payments

1. Access to the SaaS Service is paid, according to the price list published in the Service. All prices are net of VAT.
2. Fees are settled on a subscription basis or on a usage basis in accordance with the Subscription Policy.
3. Online and recurring payments are handled by PayPro S.A. of Poznań, Poland, operating the Przelewy24 payment service.
4. Where the User selects recurring card payment, the fee for the following Billing Period is collected automatically through Przelewy24. The User must ensure sufficient funds are available.
5. Non-payment by the due date results in automatic suspension of access. Access is restored once payment is credited.
6. The User consents to receiving VAT invoices electronically. An invoice is issued promptly after payment is credited.

§6. Intellectual property and licence

1. The SellerHelp software, its source code, databases, algorithms and AI modules are the intellectual property of the Operator and are protected by copyright.
2. The Operator grants the User a non-exclusive, non-transferable licence, limited to the term of the paid Subscription, to use the software for business purposes through a web browser or the official API.
3. The licence does not include the right to copy, modify, decompile, resell or sublicense the software.

§7. Availability and maintenance

1. The Operator undertakes to maintain availability of the SaaS Service at 99.0% per calendar month.
2. Downtime does not include: planned maintenance windows carried out during low-traffic hours and announced in the application at least 24 hours in advance; outages caused by force majeure or by failures of external integrations such as Allegro, Amazon or Google; and interruptions caused by the User’s own actions, such as overloading the system with their own scripts.
3. Where the availability target is missed through the Operator’s sole fault, the User is entitled to an extension of the Subscription of one day for each commenced hour of unavailability beyond the threshold, up to 50% of the monthly subscription fee.

§8. Fair use

1. The User undertakes to use the SaaS Platform in a way that does not compromise the stability of the system.
2. The following are prohibited: bots and scraping or crawling scripts that place a load on the Operator’s cloud infrastructure; use of AI modules to generate unlawful content or spam; and exceeding the API limits of the purchased plan without the Operator’s consent.
3. Where activity destabilising the platform is detected, the Operator may immediately throttle traffic or suspend the User’s account.

§9. Limitation of liability (B2B)

1. The Operator exercises due care in providing the service. Given the business-to-business nature of the relationship, statutory warranty liability and liability in damages are excluded under Article 473 §2 of the Polish Civil Code, except for damage caused intentionally.
2. Because the AI and analytical modules rely on probabilistic models and external data, the Operator is not liable for the User’s business decisions, for errors in margin calculations arising from incorrect input data, or for lost profits.
3. The Operator’s total financial liability towards the User is limited to three times the most recent monthly subscription fee paid by the User.

§10. Termination and data retention

1. The User may cancel the Subscription at any time through the client panel, which disables automatic renewal. The contract ends at the close of the paid Billing Period.
2. After termination or account deletion, the Operator holds User Data in the production database for a grace period of 30 days, during which the User may export their data or reactivate the Subscription. After that period the data is permanently and irreversibly deleted, other than accounting documentation retained under statutory obligation.
3. Credentials and authorisation tokens for connected marketplace accounts are destroyed within 24 hours of the authorisation being revoked or the account being closed.

§11. Complaints and final provisions

1. Complaints regarding the operation of the SaaS Service should be sent to support@sellerhelp.pl. The Operator responds within 14 working days.
2. The Operator may amend these terms. Users are notified by e-mail 14 days before any amendment takes effect.
3. Disputes are resolved by the common court with jurisdiction over the Operator’s registered office in Lublin, Poland. These terms are governed by Polish law.
4. These terms enter into force on the date of their publication in the Service.

§12. Marketplace integrations and data

1. The User connects their own marketplace accounts — including Amazon seller accounts, connected through Amazon’s official authorisation flow for the Selling Partner API — using their own credentials. The Operator never receives or stores the User’s marketplace passwords.
2. The User remains the controller of all data held in their marketplace accounts and of all data retrieved from them. The Operator processes that data solely as the User’s processor, on the User’s instructions, and exclusively to deliver the functions of the SaaS Service that the User has enabled. Details of this processing are set out in the privacy policy.
3. The Operator does not combine one User’s marketplace data with that of another User, does not disclose it to advertising networks, data brokers or third-party analytics providers, and does not use it to compete with the User.
4. The User is responsible for ensuring that their listings, prices, product data and commercial activity comply with the terms, policies and programme rules of each marketplace on which they sell, and with applicable law. The Operator provides the tools; the User remains accountable for what is published through them.
5. The User may withdraw the Operator’s authorisation to a marketplace account at any time from that marketplace’s own settings. Withdrawal takes effect immediately and stops all further data retrieval for that account.
6. Where a marketplace suspends, restricts or withdraws the Operator’s API access, or changes its API in a way that prevents an integration from functioning, the Operator will inform affected Users without undue delay. Such an event does not constitute improper performance by the Operator.